{"id":15717,"date":"2020-12-03T16:54:51","date_gmt":"2020-12-03T15:54:51","guid":{"rendered":"https:\/\/www.caledoniaspa.com\/faq\/"},"modified":"2021-04-13T11:27:31","modified_gmt":"2021-04-13T09:27:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.caledoniaspa.com\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; pix_bg_grdient=&#8221;bg-gradient-dark&#8221; fade_in_opacity=&#8221;pix-opacity-6&#8243; pix_scale_in=&#8221;pix-scale-in-sm&#8221; pix_over_visibility=&#8221;&#8221; pix_overlay_color=&#8221;black&#8221; css=&#8221;.vc_custom_1612264079779{background-color: #ffffff !important;}&#8221; pix_overlay_opacity=&#8221;1&#8243; b_custom_height=&#8221;300px&#8221; fade_in_intro=&#8221;14778&#8243;][vc_row pix_particles_check=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;0px&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;0px&#8220;}&#8221; css=&#8221;.vc_custom_1612273456672{padding-top: 150px !important;padding-bottom: 70px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1589595508057{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;]<div id=\"H1\" class=\"pix-heading-el text-left  vc_custom_1618305968293\"><div class=\"d-inline-block\" style=\"max-width:950px;\"><h1 class=\"text-white font-weight-bold h1 heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Concrete help for private individuals and companies in the professional protection of your rights<\/h1><\/div><\/div><div class=\"pix-el-text w-100   vc_custom_1618242167031\" ><div class=\"d-inline-block\" style=\"max-width:900px;\"><p class=\"text-24  text-white  \" ><span class=\"text-white animate-in d-inline-block\" data-anim-delay=\"400\" data-anim-type=\"fade-in-up\">Below are the questions we are asked most often. If you need further clarification we are always ready to reply to any queries you might have.<\/span><\/p><\/div><\/div><a  href=\"http:\/\/caledoniaspa.com\/en\/contacts\/\" class=\"btn mb-2    vc_custom_1618305957345  shadow-sm shadow-hover-sm text-primary btn-white d-inline-flex align-items-center pix-hover-item       btn-md\"     ><span class=\"font-weight-bold \" >Contact us<\/span><svg class=\"pixfort-icon font-weight-bold  pix-hover-right  ml-2\" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-arrow-right-2\" viewBox=\"2 2 20 20\"><polyline fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" points=\"9.5 17 14.5 12 9.5 7\"\/><\/svg><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; pix_over_visibility=&#8221;&#8221; b_flip_h=&#8221;true&#8221; css=&#8221;.vc_custom_1612273537729{padding-top: 100px !important;padding-bottom: 120px !important;}&#8221; b_custom_height=&#8221;400px&#8221;][vc_row pix_particles_check=&#8221;&#8221;][vc_column offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;]<div id=\"H2\" class=\"pix-heading-el text-center  vc_custom_1618242187612\"><h2 class=\"text-primary font-weight-bold h2 heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Frequently Asked Questions<\/h2><\/div><div  class=\"pix-heading-el text-center  vc_custom_1618242200178\"><h3 class=\"text-body-default h3 heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Find the answer to your questions about our services and working methods<\/h3><\/div>[\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1611651786378{padding-top: 60px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"pix-el-text w-100   vc_custom_1618242223868\" ><p class=\"text-18  text-secondary  font-weight-bold\" ><span class=\"text-secondary animate-in d-inline-block\" data-anim-delay=\"0\" data-anim-type=\"fade-in-up\">General questions<\/span><\/p><\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611653584236-dfe0b77d-e03b\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611653584236-dfe0b77d-e03b\" aria-expanded=\"true\" aria-controls=\"collapse1611653584236-dfe0b77d-e03b\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >How do I access Caledonia's services?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611653584236-dfe0b77d-e03b\" class=\"collapse  \" aria-labelledby=\"heading1611653584236-dfe0b77d-e03b\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia by telephone or e-mail and explain what you need. You will be recontacted and directed to a specialized office which, when necessary, will offer free consultancy and a quotation for how to best satisfy your requirements.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611654394026-5f7571a8-b364\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611654394026-5f7571a8-b364\" aria-expanded=\"true\" aria-controls=\"collapse1611654394026-5f7571a8-b364\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >Do Caledonia staff follow a behavioural code?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611654394026-5f7571a8-b364\" class=\"collapse  \" aria-labelledby=\"heading1611654394026-5f7571a8-b364\">\n     <div class=\"card-body\">\n         [vc_column_text]All Caledonia&#8217;s staff are subject to frequent training sessions and follow specific professional and ethical codes of conduct, which can be viewed by downloading our ethical code. Request it by clicking on \u201cEthical Code\u201d at the bottom of the page under the heading \u201cDocumentation\u201d.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611660408268-6dbf85fe-9d7a\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611660408268-6dbf85fe-9d7a\" aria-expanded=\"true\" aria-controls=\"collapse1611660408268-6dbf85fe-9d7a\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >How soon do you reply to contact requests from the website?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611660408268-6dbf85fe-9d7a\" class=\"collapse  \" aria-labelledby=\"heading1611660408268-6dbf85fe-9d7a\">\n     <div class=\"card-body\">\n         [vc_column_text]Caledonia&#8217;s staff respond to contact requests within 48 hours of reception of the request.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611678682179-9a8046ab-2c91\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611678682179-9a8046ab-2c91\" aria-expanded=\"true\" aria-controls=\"collapse1611678682179-9a8046ab-2c91\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >Am I protected as regards privacy?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611678682179-9a8046ab-2c91\" class=\"collapse  \" aria-labelledby=\"heading1611678682179-9a8046ab-2c91\">\n     <div class=\"card-body\">\n         [vc_column_text]Caledonia complies with all the regulations in force and constantly adapts and updates our company privacy policy.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1614853191463-4b462ff8-78d0\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1614853191463-4b462ff8-78d0\" aria-expanded=\"true\" aria-controls=\"collapse1614853191463-4b462ff8-78d0\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I received a call from one of your numbers, what should I do?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1614853191463-4b462ff8-78d0\" class=\"collapse  \" aria-labelledby=\"heading1614853191463-4b462ff8-78d0\">\n     <div class=\"card-body\">\n         [vc_column_text]Call back the number that called you and we will try to give you all the information and clarification you need.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"pix-el-text w-100   vc_custom_1618242372610\" ><p class=\"text-18  text-secondary  font-weight-bold\" ><span class=\"text-secondary animate-in d-inline-block\" data-anim-delay=\"0\" data-anim-type=\"fade-in-up\">Questions on credit management<\/span><\/p><\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611655232700-20521302-c65b\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611655232700-20521302-c65b\" aria-expanded=\"true\" aria-controls=\"collapse1611655232700-20521302-c65b\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I have commercial credits to recover, can you help me?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611655232700-20521302-c65b\" class=\"collapse  \" aria-labelledby=\"heading1611655232700-20521302-c65b\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia by telephone or e-mail and explain what you need. You will be recontacted and directed to the office specialized in credit recovery which, if necessary, will offer you free consultancy and a quotation for how to best satisfy your requirements.<br \/>\r\nOur staff will analyse your request to identify the best strategy for you.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611661234777-5c42bf6d-95d9\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611661234777-5c42bf6d-95d9\" aria-expanded=\"true\" aria-controls=\"collapse1611661234777-5c42bf6d-95d9\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I have company property to trace outside Italy, how do you proceed?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611661234777-5c42bf6d-95d9\" class=\"collapse  \" aria-labelledby=\"heading1611661234777-5c42bf6d-95d9\">\n     <div class=\"card-body\">\n         [vc_column_text]Caledonia has an operating network capable of verifying the possibility of tracing and recovering property both in Italy and beyond.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611661309467-0b9dd36f-ada0\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611661309467-0b9dd36f-ada0\" aria-expanded=\"true\" aria-controls=\"collapse1611661309467-0b9dd36f-ada0\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I have company vehicles to recover, what should I do?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611661309467-0b9dd36f-ada0\" class=\"collapse  \" aria-labelledby=\"heading1611661309467-0b9dd36f-ada0\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia by telephone or e-mail and explain your needs. You will be recontacted and directed to the relevant specialized office.<br \/>\r\nTogether we will verify the possibility of tracing and recovering your property in Italy or beyond.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1614853245273-832e04ee-f2b2\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1614853245273-832e04ee-f2b2\" aria-expanded=\"true\" aria-controls=\"collapse1614853245273-832e04ee-f2b2\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I have overdue invoices to recover, how can you help me?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1614853245273-832e04ee-f2b2\" class=\"collapse  \" aria-labelledby=\"heading1614853245273-832e04ee-f2b2\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia by telephone or e-mail and explain your needs. You will be recontacted and directed to the specialized office, which can offer you free consultancy and a quotation to identify the best operating strategy to adopt.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"pix-el-text w-100   vc_custom_1618243035989\" ><p class=\"text-18  text-secondary  font-weight-bold\" ><span class=\"text-secondary animate-in d-inline-block\" data-anim-delay=\"0\" data-anim-type=\"fade-in-up\">Questions about investigations<\/span><\/p><\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611657100271-f017e2ea-dc10\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611657100271-f017e2ea-dc10\" aria-expanded=\"true\" aria-controls=\"collapse1611657100271-f017e2ea-dc10\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I think one of my employees is disloyal, how should I behave?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611657100271-f017e2ea-dc10\" class=\"collapse  \" aria-labelledby=\"heading1611657100271-f017e2ea-dc10\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia and explain your problem. You will be recontacted and directed to the specialized office which, if necessary, will offer free consultancy and a quotation for how best to satisfy your requirements. Current regulations allow employers to refer to an investigation agency in order to collect all necessary proof of disloyalty of an employee.<br \/>\r\nOn the strength of the professionalism and specific skills of Caledonia, the employer can also use the collected proof in an incidental legal case.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611657516096-b4cb444d-d326\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611657516096-b4cb444d-d326\" aria-expanded=\"true\" aria-controls=\"collapse1611657516096-b4cb444d-d326\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >My son is behaving strangely, how could you intervene?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611657516096-b4cb444d-d326\" class=\"collapse  \" aria-labelledby=\"heading1611657516096-b4cb444d-d326\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia for free consulting to establish the best strategy for identifying any risk factors that could threaten the safety of your \u201cnearest and dearest\u201d. Caledonia&#8217;s specialized staff will discuss the most appropriate initiatives and ensure you receive all the necessary support, always with maximum confidentiality and professionalism.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611660068619-58b11134-0ce2\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611660068619-58b11134-0ce2\" aria-expanded=\"true\" aria-controls=\"collapse1611660068619-58b11134-0ce2\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I have to demonstrate my innocence, what can I do?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611660068619-58b11134-0ce2\" class=\"collapse  \" aria-labelledby=\"heading1611660068619-58b11134-0ce2\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia by telephone or e-mail and explain your situation, or arrange for your legal solicitor to contact us.<br \/>\r\nYou will be recontacted and directed to the specialized office which, if necessary, will offer free consulting and a quotation for best satisfying your requirements. Caledonia holds a <strong>licence pursuant to Art. 134 TULPS<\/strong>, for conducting investigations in the private, company, commercial, and insurance spheres, including defensive investigations.<br \/>\r\nCaledonia is at the disposition of your legal solicitor, with whom you can collaborate to share the most effective operative strategy for asserting and\/or defending your rights\/interests in court, or to act pre-emptively.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611661379953-2300beef-a7c0\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611661379953-2300beef-a7c0\" aria-expanded=\"true\" aria-controls=\"collapse1611661379953-2300beef-a7c0\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I have to secure my company, what can I do?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611661379953-2300beef-a7c0\" class=\"collapse  \" aria-labelledby=\"heading1611661379953-2300beef-a7c0\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia by telephone or e-mail and we can offer you free consultancy to identify the best operative strategy for your requirements.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1614095471269-3e9188d7-97cc\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1614095471269-3e9188d7-97cc\" aria-expanded=\"true\" aria-controls=\"collapse1614095471269-3e9188d7-97cc\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I believe my partner is unfaithful, can you monitor him?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1614095471269-3e9188d7-97cc\" class=\"collapse  \" aria-labelledby=\"heading1614095471269-3e9188d7-97cc\">\n     <div class=\"card-body\">\n         [vc_column_text]Caledonia can assist you in compliance with the regulations in force and on the strength of their investigative authorizations. Contact us and we will provide all necessary support. The results of our work can also be used in an incidental legal procedure.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611661432391-2ff52300-53f8\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611661432391-2ff52300-53f8\" aria-expanded=\"true\" aria-controls=\"collapse1611661432391-2ff52300-53f8\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >Can I refer to you to identify insurance fraud?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611661432391-2ff52300-53f8\" class=\"collapse  \" aria-labelledby=\"heading1611661432391-2ff52300-53f8\">\n     <div class=\"card-body\">\n         [vc_column_text]Caledonia can assist in the identification of insurance fraud in compliance with the regulations in force and on the strength of their investigative authorizations. All the necessary documentation will be collected in order to protect your company assets.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"pix-el-text w-100   vc_custom_1618243164593\" ><p class=\"text-18  text-secondary  font-weight-bold\" ><span class=\"text-secondary animate-in d-inline-block\" data-anim-delay=\"0\" data-anim-type=\"fade-in-up\">Questions on Digital Forensics and Debugging Checks<\/span><\/p><\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611656236624-6f70d0a9-10b7\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611656236624-6f70d0a9-10b7\" aria-expanded=\"true\" aria-controls=\"collapse1611656236624-6f70d0a9-10b7\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I want to increase the level of company security, what can I do?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611656236624-6f70d0a9-10b7\" class=\"collapse  \" aria-labelledby=\"heading1611656236624-6f70d0a9-10b7\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia by telephone or e-mail. We will analyse your requirements and our specialized team will identify the best operating strategy together with you.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1614095121899-cb4500c1-5ad7\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1614095121899-cb4500c1-5ad7\" aria-expanded=\"true\" aria-controls=\"collapse1614095121899-cb4500c1-5ad7\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >They violated my computer system, what do I need to do?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1614095121899-cb4500c1-5ad7\" class=\"collapse  \" aria-labelledby=\"heading1614095121899-cb4500c1-5ad7\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia by telephone or e-mail and our computer technicians will provide free consultancy and a quotation. The issue can be analysed and suitable remedies identified to minimize the damage and render the systems secure against any further violations.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1611657181465-e98d8568-9fcd\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1611657181465-e98d8568-9fcd\" aria-expanded=\"true\" aria-controls=\"collapse1611657181465-e98d8568-9fcd\" ><span class=\"d-inline-block text-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-question-mark-circle-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M12,21 C16.9705627,21 21,16.9705627 21,12 C21,7.02943725 16.9705627,3 12,3 C7.02943725,3 3,7.02943725 3,12 C3,16.9705627 7.02943725,21 12,21 Z M9.23442906,8.34588052 C9.65172439,7.21754298 10.5,6.5 12,6.5 C13.5,6.5 15,7.46516767 15,9.14061234 C15,10.816057 13.4422563,11.0517653 12.4150842,12.5 C12,13.1452509 12,13.8888093 12,14.5 M12,17.5 L12,17.45\"\/><\/svg><\/span><span class=\"font-weight-bold text-primary\" >I have a leak of confidential information, can you help my company?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1611657181465-e98d8568-9fcd\" class=\"collapse  \" aria-labelledby=\"heading1611657181465-e98d8568-9fcd\">\n     <div class=\"card-body\">\n         [vc_column_text]Contact Caledonia and explain your problem. You will be recontacted and directed to the specialized office which, if necessary, will offer free consultancy and a quotation for how best to satisfy your requirements.<br \/>\r\nCaledonia holds an investigation <strong>licence pursuant to Art. 134 TULPS<\/strong>, which authorizes investigations to acquire all necessary information for defence in incidental legal proceedings in order to assert your rights.<br \/>\r\nCaledonia supports companies in the application of company policies for effective risk management.[\/vc_column_text]\n     <\/div>\n   <\/div>\n <\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\r\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_section full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; pix_bg_grdient=&#8221;bg-gradient-dark&#8221; fade_in_opacity=&#8221;pix-opacity-6&#8243; pix_scale_in=&#8221;pix-scale-in-sm&#8221; pix_over_visibility=&#8221;&#8221; pix_overlay_color=&#8221;black&#8221; css=&#8221;.vc_custom_1612264079779{background-color: #ffffff !important;}&#8221; pix_overlay_opacity=&#8221;1&#8243; b_custom_height=&#8221;300px&#8221; fade_in_intro=&#8221;14778&#8243;][vc_row pix_particles_check=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;0px&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;0px&#8220;}&#8221; css=&#8221;.vc_custom_1612273456672{padding-top: 150px !important;padding-bottom: 70px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1589595508057{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; pix_over_visibility=&#8221;&#8221; b_flip_h=&#8221;true&#8221; css=&#8221;.vc_custom_1612273537729{padding-top: 100px !important;padding-bottom: 120px !important;}&#8221; b_custom_height=&#8221;400px&#8221;][vc_row pix_particles_check=&#8221;&#8221;][vc_column offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; pix_particles_check=&#8221;&#8221;&#8230;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-15717","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Caledonia Spa, all questions and answers about the services we offer<\/title>\n<meta name=\"description\" content=\"Frequently asked questions that our customers ask us in the field of credit management, investigations and digital forensics.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.caledoniaspa.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Caledonia Spa, all questions and answers about the services we offer\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions that our customers ask us in the field of credit management, investigations and digital forensics.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.caledoniaspa.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Caledonia Spa\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-13T09:27:31+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" 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